Refund policy
GearSpawn Return & Refund Policy
Last Updated: October 2026
At GearSpawn, we want you to shop with confidence. If your purchase isn't the right fit, we're here to help.
90-Day Return Policy
You may request a return within 90 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include all original packaging, accessories, manuals, and tags
- Be accompanied by proof of purchase (order confirmation or receipt)
Items returned without prior authorization may not be accepted.
How to Start a Return
To begin a return, please contact our support team at:
Please include:
- Your order number
- The product(s) you wish to return
- The reason for your return
Once your request is reviewed, we'll provide complete return instructions.
Return Shipping
For standard returns within the 90-day window, return shipping is free — we'll provide a prepaid return label with your return instructions.
If you receive:
- a defective product,
- a damaged product, or
- an incorrect item,
GearSpawn will provide instructions and cover the return shipping cost.
For your protection, we recommend using a shipping service that provides tracking information.
There is no restocking fee on any return.
Refunds
When your return's prepaid label gets its first carrier scan, we release your refund to your original payment method — you don't wait for the package to reach us. Your bank posts it on its own schedule after release. If a return arrives empty, damaged beyond the stated condition, or not the item ordered, we may reverse the refund or charge the original payment method for the difference.
Exchanges
We gladly accept exchanges within 30 days for eligible items.
If you'd like a different size, color, or replacement product, contact us and we'll work with you to arrange an exchange, subject to product availability.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you received the wrong product, contact us immediately at:
We'll work quickly to resolve the issue by providing a replacement, exchange, or refund where appropriate.
Non-Returnable Items
The following items cannot be returned:
- Products showing signs of use or damage caused after delivery
- Items missing original packaging or accessories
- Products damaged through misuse or neglect
- Clearance or final-sale items (when clearly marked)
- Gift cards
- Downloadable digital products
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has shipped, it cannot be canceled but may still qualify for a return under this Return & Refund Policy.
Questions?
If you have any questions regarding returns, refunds, or exchanges, we're happy to help.
Email: support@gearspawn.com
Our goal is to make every GearSpawn experience simple, secure, and hassle-free.
Thank you for choosing GearSpawn.
Level Up. Gear Up. Win.
Gift Cards: All gift card sales are final. Gift cards are non-refundable, cannot be returned, and cannot be exchanged for cash, except where required by law. Items purchased with a gift card follow our standard return policy; approved refunds are issued back to the gift card.